Absolutely — here’s a clean, professional Customer Care Policy formatted for Where Shirt Happens and your product mix (shirts + mugs/home goods). You can adjust tone depending on whether you want more playful, more corporate, or more bold.

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Where Shirt Happens — Customer Care Policy​

Effective Date: December 19, 2025

At Where Shirt Happens, we believe customers should feel valued, heard, and supported from the moment they land on our store to the moment their purchase arrives at their door. This Customer Care Policy explains how we handle service, communication, order issues, and customer experience.

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1. Our Commitment to You

We promise to:

• Provide honest product information and clear pricing

• Communicate respectfully and professionally

• Process orders and ship products as quickly as possible

• Respond to customer inquiries in a timely manner

• Address issues related to orders, shipping, returns, or damaged items fairly

Our goal is to make sure every customer feels confident when shopping with us.

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2. Customer Support Contact

For support, questions, or feedback, you can reach us at:

Email: (Insert business support email)
Phone: (Insert business phone, if applicable)
Support Hours: (Insert hours, or state “We respond within X business days”)

We aim to respond to all messages within 1–2 business days.

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3. Order Processing & Shipping

• Orders are processed in the order they are received.

• Standard order processing typically takes 1–3 business days, unless otherwise noted.

• Shipping timelines may vary by carrier and destination.

• Customers will receive tracking information once an order has shipped.

If an order is delayed, we’ll communicate updates as soon as possible.

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4. Product Quality & Accuracy

We strive to ensure:

• Product descriptions and images accurately reflect what you receive

• Sizes and product information are clearly displayed

• Home goods and apparel meet quality standards

If you believe you received an incorrect or defective item, please contact us — we’ll make it right.

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5. Returns, Exchanges & Refunds

We want you to love your purchase. If there’s an issue:

• Contact us within 14 days of delivery 

• Provide your order number and description of the issue.

• We may request photos for damaged or misprinted items.

Once reviewed, we will offer one of the following based on the situation:

• Replacement of the same item

• Exchange for another item

• Refund to original payment method

Items returned due to incorrect sizing (not caused by misprint or product defect) may be exchanged based on store policy.

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6. Damaged, Lost, or Missing Orders

If your package arrives damaged, or tracking shows lost or undelivered:

• Email us and we will investigate with the carrier

• Damaged items may require photo evidence

• Once confirmed, we will replace or refund the purchase

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7. Customer Behavior Expectations

We treat everyone with respect and expect the same in return. We reserve the right to refuse service to customers who engage in abusive, fraudulent, or unlawful behavior.

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8. Email & Marketing Communications

By subscribing to our email list, you may receive:

• Product releases

• Promotions

• Store news

• Seasonal campaigns

You can unsubscribe at any time. We do not tolerate spam or unauthorized marketing outside these permissions.

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9. Continuous Improvement

We welcome customer feedback and use it to:

• Improve product quality

• Refine ordering and delivery experience

• Build future product lines

Your voice helps shape our brand.

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10. Policy Updates

This policy may be updated occasionally. Revised versions will be posted with an updated Effective Date.

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Thank You

Thank you for supporting Where Shirt Happens. We’re here to make your shopping experience enjoyable — shirts, mugs, laughs, and all.

 

Terms and Conditions

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Effective Date: December 19, 2025

Welcome to Where Shirt Happens (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and online services (“Site”), including the purchase of products such as apparel, mugs, and other home goods. By using our Site or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, do not use our Site or place an order. 

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1. Website Owner, Offering, and Agreement

This Site is owned and operated by Where Shirt Happens. Our Site offers products including shirts, mugs, and related home goods for online sale. By accessing or using the Site and placing orders, you acknowledge that you have read and agree to be bound by these Terms.

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2. Eligibility

To use this Site and place orders, you must be at least 18 years old or the legal age of majority in your jurisdiction and have the legal authority to enter into these Terms. You may not use the Site if doing so violates any laws applicable to you. 

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3. Orders and Purchasing Terms

When you place an order through our Site:

• You agree to purchase the products listed in your order at the prices then in effect.

• You confirm that all information you provide (billing, shipping, contact) is accurate and up to date.

• A binding contract for purchase is formed once you complete the checkout process and receive an order confirmation.

• Prices may change at any time prior to purchase

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4. Payment and Pricing

All payments must be made through the payment methods offered on our Site. You are responsible for all applicable taxes, duties, and fees. We reserve the right to correct pricing errors and refuse or cancel orders if incorrect pricing is displayed.

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5. Return and Refund Policy

Our Return and Refund Policy is a separate policy that explains when and how you may return products and receive refunds. That policy forms part of these Terms, and by using our Site or purchasing products, you agree to be bound by those provisions.

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6. Changes to Products and Offerings

We may modify or discontinue any product or service without prior notice. We are not liable if a product is unavailable after you place an order or if we modify or discontinue a product.

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7. Warranties and Product Accuracy

Products sold on our Site are provided “as is,” and to the fullest extent permitted by law, we disclaim all warranties, whether express or implied. We do not guarantee product availability, descriptions, or that our Site will be error-free.

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8. Intellectual Property Rights

All content on this Site, including designs, text, logos, and images, is the property of Where Shirt Happens or our licensors. You may not use, reproduce, distribute, or create derivative works without our written permission.

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9. Limitation of Liability

To the maximum extent permitted by applicable law, Where Shirt Happens is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this Site or products purchased.

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10. Indemnification

You agree to indemnify, defend, and hold harmless Where Shirt Happens from any claim, liability, loss, damage, or expense (including attorneys’ fees) arising out of or related to your use of the Site, products, or any violation of these Terms.

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11. Promotional Emails and Communication

By creating an account or making a purchase, you consent to receive emails from us relating to order updates, marketing, promotions, newsletters, and store news. You may opt out of marketing emails at any time through the unsubscribe mechanism in the emails.

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13. Changes to Terms

We reserve the right to update or amend these Terms at any time. Changes will be effective once posted on this page with an updated “Effective Date.” Continued use of the Site after changes constitutes acceptance of the updated Terms.

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